Please note the following item fabrication times:
Payment is due in full prior to work beginning on any order and before any items ship.
All orders are shipped via the United States Postal Service.
Priority and Express shipping, insurance, registered mail and signature confirmation are available upon request at additional cost. Please request upgraded shipping service when placing your order.
International orders are subject to additional fees, including shipping charges, custom fees, tariffs, and taxes based on the country products are shipped to. We cannot control and are not responsible for these fees.
A USPS Custom Declaration number will be provided for your convenience. However, International orders are unable to be tracked via USPS once they reach customs. International shipping transit and handling times may vary depending on delivery and destination.
I am not responsible for international orders lost in transit or fees charged by international customs. Please make sure your shipping and/or mailing address is correct.
You may return unworn merchandise within 7 days of receipt of your order with a return authorization and the item must be unworn in the original packaging. Please contact us for a return authorization. You may exchange items within 14 days of receipt of your order. Please contact firstname.lastname@example.org with any questions concerning this policy.
All sales are final on clearance, discounted, marked down merchandise, and all custom jewelry.
Please allow 7 days for your return or exchange to be processed. Return processing begins once the package is received.
SALES + PROMOTIONS
All sample and discontinued sale items are non-refundable. Online discount codes cannot be combined with any other offer. All sales are final for on sale, discounted and custom orders.
eGIFT Gift Cards + STORE CREDITS
Please be advised, all eGift cards expire within 12 months of purchase date. Any unused portion will be void. Store credit and eGift cards can ONLY be used for online purchases at www.ayanaglazedesigns.com.
LOST EARRING POLICY
We will replace the lost earring for half the current price plus shipping.
A design fee is added to ALL custom orders. This fee varies depending on the design.